31 The impact of out-of-stock 33 Customer service and customer retention 36 Market-driven supply chains 39 Defining customer service objectives 43 Setting customer service priorities 47 Setting service standards 51 3 Going to market 57, Distribution channels are value delivery systems 58 Innovation in the distribution channel 61 The omni-channel revolution 64 Omni-channel retailing 66 4 Measuring logistics costs and performance 69 Logistics and the bottom line 70 Logistics and shareholder value 73 Logistics cost analysis 78 The concept of total cost analysis 79 Understanding the cost-to-serve 82 Customer profitability analysis 84 Direct product profitability 90 Cost drivers and activity-based costing 91 5 Matching supply and demand 95 The lead-time gap 95 Improving visibility of demand 97 The supply chain fulcrum 99 Forecast for capacity, execute against demand 101 Demand management and planning 101 Collaborative planning, forecasting and replenishment 106 6 Creating the responsive supply chain 111 Using the volume/variability matrix 115 Product ‘push’ versus demand ‘pull’ 117 The Japanese philosophy 122 The agile supply chain 123, The foundations of agility 126 A routemap to responsiveness 130 7 Strategic lead-time management 135 Time-based competition 135 The concept of lead-time 139 Logistics pipeline management 143 Reducing logistics lead-time 147 8 The synchronous supply chain 155 The extended enterprise and the virtual supply chain 156 The role of information in the virtual supply chain 158 Laying the foundations for synchronisation 161 ‘Quick response’ logistics 163 Production strategies for QR 166 Logistics systems dynamics 167 9 Complexity and the supply chain 173 The sources of supply chain complexity 174 The cost of complexity 180 Product design and supply chain complexity 180 Mastering complexity 181 10 Managing the global pipeline 185 The trend towards globalisation in the supply chain 187 Gaining visibility in the global pipeline 192 Financing global supply chains 194 Organising for global logistics 194 Thinking global, acting local 199 The future of global sourcing 200 11 Service logistics 203 What is a service? MBA - Logistics and Supply Chain Management Cohort: MBALS/10/PT Jan Examinations for 2010-2011 Semester I/ 2010 Semester II MODULE: STRATEGIC PROCUREMENT AND SUPPLY CHAIN MANAGEMENT MODULE CODE: PRSC 5308 Duration: 2 Hours 50 Minutes Reading Time: 10 Minutes Instructions to Candidates 1. Sorry, your blog cannot share posts by email. Introduction to Stochastic Inventory Models and Supply Contracts . INTRODUCTION The strategic role of supply chain management (SCM) in the Lagos State public sector as the medium for creating and sustaining a competitive advantage cannot be underscored (Afemikhe, S. … 11+ Logistics and Supply Chain Management Templates in PDF | MS Word. Download Logistics and Supply Chain Management Study Materials 2020. Logistics and supply chain management are some terms that are prevalent and have been used in the modern world of business and other areas that involve several activities, which include military operations among others. This updated fourth edition of the bestselling Logistics & Supply Chain Management is the practical guide to all the key topics in an integrated approach to supply chains, including: • The link between logistics and customer value • Logistics and the bottom line – measuring costs and performance • Creating a responsive supply chain • Managing the global pipeline • Managing supply chain relationships • Managing risk in the supply chain • Matching supply … “Call it distribution or logistics or supply chain management. Issues in Supply Chain Strategy (Courtesy of Don Rosenfield. 1 Logistics, the supply chain and competitive strategy 1, Supply chain management is a wider concept than logistics 2, The supply chain becomes the value chain 10, The supply chain and competitive performance 13, Customer service and customer retention 36, Distribution channels are value delivery systems 58, Innovation in the distribution channel 61, 4 Measuring logistics costs and performance 69, Cost drivers and activity-based costing 91, Forecast for capacity, execute against demand 101, Collaborative planning, forecasting and replenishment 106, 6 Creating the responsive supply chain 111, The extended enterprise and the virtual supply chain 156, The role of information in the virtual supply chain 158, Laying the foundations for synchronisation 161, The sources of supply chain complexity 174, Product design and supply chain complexity 180, Gaining visibility in the global pipeline 192, Implications of servitisation for logistics 207, Why are supply chains more vulnerable? 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