Due to the wide availability of jobs and the positive economic impact it has on local communities, hospitality is an important industry. Training and … Wavebreakmedia Ltd/Wavebreak Media/Getty Images, Bureau of Labor Statistics: Lodging Managers, H Careers: Why Listening Skills are Needed in Hospitality Management, U Links: Hotel Management School -- Hotel Management Training, Education, Course, Degree, All Business: Understanding Restaurant Health Codes and Inspections, Career Overview: Hotel and Lodging Management Careers, Jobs and Training Information, U.S. Bureau of Labor Statistics: Occupational Outlook Handbook: Lodging Managers. This Specialization covers the basics of hotel demand management, distribution, and revenue management. Hospitality management requires skills, some that are specific to the industry and others that are important in any management context. Key skills for hotel managers. For instance, suggesting a particular wine to accompany a dish, remembering how a certain customer prefers their drink to be made, or even noticing that somebody is struggling to carry their luggage and offering to help are all small details that can leave a big impression on customers. Assisted the General Manager in preparation of forecasts and reports as well as in the development, … Walk through your hotel and check rooms at random to make sure your staff is keeping up with the cleaning. If you listen to them and work with them to improve the situation, you will improve the satisfaction of customers as well. Here are three of the most important interpersonal skills a hotel manager should have: People Skills – Guest concerns must be approached with patience, understanding, and tact, even under taxing circumstances; however, dealing with guests is only one component of a hotel manager’s duties. Offered by ESSEC Business School. Identifying, recruiting and hiring talented sales reps. You will be a key person of reference for employees and clients as well as external vendors. Highly skilled Hotel Management Trainee has experience working both at a chain hotel as well as experience working at a 4-star upscale hotel and casino resort. It’s also hugely varied; whether you choose to work in hotels, catering, beverages, cruises, events or nightlife, there are hundreds of roles on offer, with many choosing to stay in the sector long term and work their way up the ladder. Attention to detail is an essential skill for a hotel manager. Alternatively, if a customer has very specific dietary requirements, you could consult with the chef on their behalf to offer a tailored alternative solution. Let us know in the comments section below. The manager will also be involved in troubleshooting. Best-paid skills and qualifications for hotel managers. Therefore, if you have a tendency to skive, or you’re not willing to roll up your sleeves and get stuck in, it’s likely that you will get found out – and dismissed – rather quickly. Remember: the easiest way to keep customers happy is to provide solutions to their problems (within reason, of course), so if you are proactive and keen to get issues resolved, hospitality could be a good fit. They may also hire staff, work with marketing and the hotel's finances and make sure the food and banquet operations are running properly. An Elite CafeMedia Publisher - Update Privacy Preferences. They are social skills such as empathy, negotiation, listening, … Bachelor’s degree in Hospitality Management or Hotel & Restaurant Management Minimum 5 years management experience at a full service hotel, resort or cruise ship Strong organizational skills and effective communication skills (English) Willingness to work long … Responsible for maximizing operational efficiency and profitability. Executive Search: This article is an updated version of an earlier article originally published in March 2015. Also referred to as a Hotel Operations Manager. This means they are often in charge of the financial management of hotel services. CareerAddict is a registered trademark of DeltaQuest Media. Above all else, the one thing that can make or break you in hospitality is your ability to meet customer expectations. The general manager of a hotel must balance several different responsibilities and duties. Whether it’s within a particular hotel department, in a busy kitchen or as part of the bar staff, you need to be able to work well with others, especially during busy periods. As a hotel manager, you may also be creating staff schedules, booking reservations for VIPs and making sure the hotel restaurant is running efficiently. Hotel managers make sure their staff is providing friendly service and the hotel building and room facilities are in good condition. Strong communication skills are highly valued in every industry, but especially so in hospitality and tourism. You will need to let employees know whether or not they are doing their jobs correctly in a way that will encourage them rather than frustrate them. The hotel must be run according to specific standards. A Hotel Manager oversees all operations and day-to-day activities in a hotel organization. It’s likely that you will be on your feet for most of the time, working long shifts for little reward – all while maintaining a cheerful and friendly façade in front of customers. They are particularly useful if you want to work in the tourism sector, where your knowledge of languages is useful on an in-person, day-to-day basis. Hotel managers make sure their staff is providing friendly service and the hotel building and room facilities are in good condition. Hotel General Manager Requirements – Skills, Knowledge, and Abilities for Career Success. Salary ranges can vary widely depending on many important factors, including education , certifications, additional skills, the number of years you have spent in your profession. Hotel managers play a key role in the management and development of a hotel business (or a motel, resort, or holiday village). Even if it’s just a part-time role while you’re studying, these are key soft skills that are highly sought-after in any workplace. They may also hire staff, work with marketing and the hotel's finances and make sure the food and banquet operations are running properly. Again, these skills are essential in customer service, and will therefore be practised everyday whilst working in the hospitality industry. Therefore, to help you determine whether you have what it takes to make your way in this field, we’ve compiled a list of the key attributes required. This means learning how to prioritise and manage your time effectively, while you’ll also need to be able to handle pressure and remain calm when things get chaotic. All rights reserved. Because the manager's job is pivotal to the hotel, many work over 40 hours a week. Remember: the more positive the experience you provide, the more likely you are to receive good feedback – and a good tip, too. Hotel managers must be able to handle stressful situations with care, pay attention to detail and have excellent communication and listening skills. If your staff is stressed out or worried about job security, they most likely will not provide the best customer service, and hotel business could suffer accordingly. Many of a hotel manager's core responsibilities involve budgets and money. address: The Black Church, St. Mary’s Place, Dublin 7, Ireland. They require strong managerial and sales skills in order to be able to increase the hotel’s revenue, manage the budget with a view to maximizing profits and ensure the hotel’s market position is competitive. Hotel Managers are responsible for the day-to-day operations of a hotel and its staff. She has experience writing instruction manuals, research, fiction, nonfiction and poetry, and she also reviews Orlando local music for "Orange Ave Lab" magazine. Most recommended skill. Hotel managers need sound organizational skills and should be self-starters. Hospitality Management Degree. You will also need excellent numerical, verbal and written communication skills. It also means keeping your cool and not reacting negatively when dealing with an angry or irate customer, especially at the end of a long and tiring shift. . The jobs requiring this skill have decrease by 77.63% since 2018. Skills and knowledge. Given the high turnover rate within the industry, this can be challenging. They also need to be strong problem solvers. But if all you’re doing is managing, … In hospitality, regardless of your role, you will always only ever be one cog in a much larger machine. Even when you are dealing with a difficult customer, it’s important to smile, be polite and remain professional; alternatively, on certain occasions, it can also be about going that extra mile for a guest or a patron. Managing stress and handling stressful situations calmly will keep your staff reassured and allow you to resolve any problems with hotel operations more quickly. Managing stress is important in a hotel manager's career because, if your staff sees that you are anxious and upset, they will often become anxious and upset. Hotel Manager manages all aspects of the hotel property including operations, staffing, and customer satisfaction. A university degree or diploma in hotel management or a related field with experience in opening, managing or re-positioning a hotel with clear track record. If you speak French, for example, then there could be operations and/or management opportunities available to you on a more senior level, such as in a customer liaison or relationship management role. You'll need: persistence and determination. It is common for hotel managers to work in the evenings, on weekends and on public holidays. One of the reasons why hospitality can be so difficult to work in is because it’s almost always hectic. You will need to make sure the maids are cleaning the rooms properly and maintaining sanitation conditions. Whether it’s for a part-time summer job or an entire career, the basis of everything you will need is the same. Hotel General Managers oversee daily operations in hospitality establishments and ensure that customer satisfaction levels are high. Flexible, detail-oriented Hotel Manager with 15+ years of experience greeting and accommodating guests, overseeing the daily expenditures of hotels and managing advertising campaigns. County health inspectors may visit your hotel at random to make sure you are following guidelines. Although your attention to detail skills won’t make or break your hospitality career, there are times when they can come in handy. People skills are imperative, because hotel managers must know how to understand and satisfy the needs of customers and employees alike. As with all customers, the goal is to make them so happy that they’ll want to come back, so ensure that you’ve taken all measures required, whatever they may be. Common work activities listed on Hotel General Manager example resumes are handling budgets, recruiting and training staff, resolving … earn +92.88% more. Make sure you know the skills that are required for a job as a guest services employee and highlight those skills when applying for jobs. You will also want to make sure rooms are properly cleaned before guests receive their room keys. In hospitality, a large percentage of the customers you face (and, indeed, people you work alongside) will be from abroad; this means working with people from a variety of cultural backgrounds. Whether it’s spotting billing or administrative errors at reception or noticing that a particular ingredient is past its best in the kitchen, it’s the little things that can make a big difference. Your customers will not always share the same values, belief systems and perceptions, so it’s important to take this into account when trying to help them feel more comfortable. Clear understanding of the hotels business strategies then set goals and to determine action plans … Because the manager's job is pivotal to the hotel, many work over 40 hours a week. Here are the top 10 skills needed in the hospitality industry. Market hospitality services, manage demand, and optimize revenue. Although it’s not for everybody, the hospitality industry can be a fascinating and rewarding place to work, especially if you enjoy meeting and interacting with new people. Interpersonal skills are those gained by interacting with people around you. It is also important to be able to communicate clearly with your fellow staff members, especially in busy, high-pressure environments like kitchens or nightclubs, where effective teamwork is crucial. Again, this is a skill that is highly valued in any industry; in hospitality, though, … Listening to customers' concerns and needs will reflect well on your hotel and encourage repeat business. After all, you’ll have to adapt to new faces constantly and build relationships from scratch all over again. Yeah, it’s in your job title. Most employers in the hospitality industry rely on their customer-facing staff to uphold the reputation of their brand; therefore, it’s important that, at all times, you remain highly professional. After all, hospitality is all about providing outstanding service and leaving customers with a smile on their face, which is a role that isn’t necessarily suited to everybody. They must be able to think of creative and practical solutions to problems in a fast-paced environment. In most cases, there’s no such thing as a quiet day in the office and, therefore, the ability to multitask and handle several tasks at once will serve you well. Hotel Manager: It is important for the hotel manager to be involved in all aspects of the hotel operations. Because of the great amount of responsibility you have undertaken, you may become stressed out if something goes wrong. As already mentioned, you want your customers to come back, so the ability to build and cultivate relationships can make a big difference. Most successful hotel managers have a certain skill set that helps them pull together all the necessary attributes that make them successful. Oversees property maintenance and appearances. On the low end, lodging managers earned a 25th percentile salary of $37,520, meaning 75 percent earned more than this amount. Being a Hotel Manager monitors all operating costs, budgets, and forecasts. Assistant General Manager Choice Hotels -Quality Inn - Seattle , WA Receives and resolves or assists in resolving guest complaints and employee issues Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures Provides training including safety training to staff Problem-solving skills. Do you work in hospitality? If you possess the skills on this list, there’s no reason why you can’t be successful, either. Communicating with the staff will curb any booking and scheduling issues. As a result, your ability to be culturally aware and adapt to attitudes and norms that are different from your own is crucial to building a successful career. While much of your job as a sales manager will … Interviewed, selected, coached and supported associates, ensuring they performed in accordance with the established hotel standards and values. Experience in financial accounting, personnel supervision and problem resolutions is a added advantage. Luke earned a Bachelor of Arts in technical communications and creative writing from the University of Central Florida in 2010. Hotel General Manager Career *A job as a Hotel General Manager falls under the broader career category of Lodging Managers. At work, you will be managing employees from all departments as well as working with customers. What other skills do you think are important in this field? Again, this is a skill that is highly valued in any industry; in hospitality, though, the ability to think on your feet and solve problems quickly can save yourself a lot of potential hassle. 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